Claims Policy

At One JDM, we are committed to providing accurate vehicle information and professional customer service. If you believe there is an issue with your purchase, we encourage you to contact us promptly so we can review your claim fairly and work toward an appropriate resolution.

Claims must be submitted within 7 days of arrival and before driving 50 km. Late or overdriven claims will not be accepted.

Claims may relate to:

• Incorrect vehicle specifications
• Shipping-related damage
• Missing documentation
• Administrative errors
• Other concerns related to your purchase

To help us investigate your claim, please provide:

• Order Number
• Vehicle Reference Number
• Chassis Number
• Description of the issue
• Supporting photographs and videos (if applicable)
• Any relevant documents

Incomplete information may delay the review process.

Once we receive your claim:

1. We acknowledge receipt of your request.
2. Our team reviews the submitted information.
3. Additional information may be requested if necessary.
4. We investigate the matter with the relevant parties.
5. We provide our findings and any applicable resolution.

Claims may not be accepted for:

• Normal wear and tear consistent with the vehicle’s age and mileage.
• Items clearly identified in the auction sheet or vehicle description.
• Damage occurring after the vehicle has been collected from the destination port.
• Modifications made after delivery.
• Claims submitted after the applicable claim period.
• Issues resulting from customs procedures or local regulations.

If your vehicle appears to have been damaged during transportation:

• Do not remove the vehicle from the port or inspection area before documenting the damage (where possible).
• Take clear photographs and videos immediately.
• Notify both the shipping company (if required) and One JDM without delay.
• Follow the instructions provided by the shipping company and local port authorities.

If you have not received your shipping documents or believe there is an error in the documentation, please contact us immediately so we can assist in resolving the issue.

Each claim is reviewed individually.

Depending on the circumstances, a resolution may include:

• Clarification of vehicle information
• Correction of documentation
• Coordination with the shipping company
• Other appropriate solutions based on the findings

If you wish to submit a claim, please contact our Customer Support team through:

• Contact Form (Add URL)
• Email
• WhatsApp

Our team will guide you through the claims process.